FAQ

Yes, we ship worldwide!

Yes, we ship worldwide!

Yes we accept accept any currency, even the currencies that are not listed in our “Currency” tab.

The shipping costs are different for each country, you can easily see the shipping costs in your shopping cart / checkout after filling in your address.

Since everything is custom made, we need around 2-6 weeks to ship. Once shipped, arrival time of packages may vary from country to country.The Netherlands: 1-2 working days Europe: 3-5 working days US and the rest of the world: 3-5 working days.TA Customs cannot be held accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to our control.

Unfortunately we do not accept any returns, because all our products are made on order special for you. So please be sure of your size before ordering a custom pair of sneakers. Not sure about your size? Please check our size guides.

Thank you for being interested in a whole custom design. You can easily submit your request on our “Custom request” page. Please explain your wishes as clearly as possible.

Yes, as soon as your order is shipped you will immediately receive an automatic track and trace email to follow your order.

Yes, our custom shoes are made with the best products on the market. All shoes are 100% waterproof and scratch resistant. They are of course custom made shoes, so we recommend treating them nicely.

Yes, all the shoes we use are 100% authentic. Every treatment on the shoe is custom made.

No worries, we will answer all your other questions through our customer service. Email: info@ta_customs.nl Instagram message: @ta_customs Whatsapp: +31622801734

Yes, it’s possible to cancel your order. Only WITHIN 48 hours. After the 48 hours we immediately source the materials needed for the custom shoes and the base shoes in the ordered size.If you want to cancel your order within 48 hours, we charge €25,00 cancellation costs.

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