Yes we accept accept any currency, even the currencies that are not listed in our “Currency” tab.
What are the shipping costs?
The shipping costs are different for each country, you can easily see the shipping costs in your shopping cart / checkout after filling in your address.
What is the delivery time?
Since everything is custom made, we need around 2-6 weeks to ship. Once shipped, arrival time of packages may vary from country to country.The Netherlands: 1-2 working days
Europe: 3-5 working days
US and the rest of the world: 3-5 working days.TA Customs cannot be held accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to our control.
Can I return my order?
Unfortunately we do not accept any returns, because all our products are made on order special for you. So please be sure of your size before ordering a custom pair of sneakers.
Not sure about your size? Please check our size guides.
I want to have a custom design made.
Thank you for being interested in a whole custom design. You can easily submit your request on our “Custom request” page. Please explain your wishes as clearly as possible.
When my order is shipped, will I receive a track and trace number to follow my package?
Yes, as soon as your order is shipped you will immediately receive an automatic track and trace email to follow your order.
Are the custom shoes durable?
Yes, our custom shoes are made with the best products on the market. All shoes are 100% waterproof and scratch resistant. They are of course custom made shoes, so we recommend treating them nicely.
Are the custom made shoes authentic?
Yes, all the shoes we use are 100% authentic. Every treatment on the shoe is custom made.
My question is not listed.
No worries, we will answer all your other questions through our customer service.
Email: info@ta_customs.nl
Instagram message: @ta_customs
Whatsapp: +31622801734
Can I cancel my order?
Yes, it’s possible to cancel your order. Only WITHIN 48 hours. After the 48 hours we immediately source the materials needed for the custom shoes and the base shoes in the ordered size.If you want to cancel your order within 48 hours, we charge €25,00 cancellation costs.
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