Shipping:

Once shipped, delivery times may vary depending on the destination country.

Please note that, in addition to shipping time, we have a processing period of 3–6 weeks, as all items are made to order.

Estimated shipping times:

• The Netherlands: 1–2 business days
• Europe: 3–5 business days
• United States & Rest of the World: 3–5 business days

TA Customs is not responsible for carrier delays or delays caused by holidays, weather conditions, customs inspections, or other circumstances beyond our control.

 

Returns & Refunds Policy

Ready to Ship Products

Products sold on our Ready to Ship page are eligible for returns.

• You may return your order within 14 days of delivery

• Items must be unused, in original condition and packaging

• Return shipping costs are the customer’s responsibility

Once the return is received and approved, the refund will be processed within 14 days via the original payment method.

 

Custom Made Products (No Returns)

Custom made products are excluded from the right of withdrawal and cannot be returned or canceled.

Custom made products include items that are:

• made to order

• personalized or customized based on customer preferences (such as design, color, size, or style)

By placing an order for a custom made product, you acknowledge and agree that returns and cancellations are not possible. 

Not sure about your size? Check the size guide on this page or visit a physical store to try on the shoes before ordering. Custom made sneakers cannot be returned due to sizing issues.

 

Exceptions – When a Solution Is Provided

If a custom made product is:

• damaged upon arrival

• delivered incorrectly

• not in accordance with the agreed specifications

Please contact us within 48 hours of delivery and include clear photos of the issue.

Depending on the situation, we will offer:

• repair

• replacement

• or a (partial) refund

 

Contact

For returns or issues, please contact us via:

E-MAIL: INFO@TA-CUSTOMS.NL
INSTAGRAM: @TA_CUSTOMS
TIKTOK: @TA_CUSTOMS

WHATSAPP: +31 622801734

 

Cancel order:

Order cancellations are accepted within 48 hours of purchase only.

After 48 hours, we purchase all required shoes and materials for your custom order. At this stage, the order cannot be canceled or refunded.